NEW YORK, NY - 20 Jul 2016: Today, Macy's announced the pilot of "Macy's On Call," a mobile web tool that allows customers to interact with an AI-powered platform, via their mobile devices. "Macy's On Call" taps IBM (NYSE: IBM) Watson, via Satisfi, an intelligent engagement platform, to deliver a first-of-its-kind solution that will enhance the customer in-store shopping experience at 10 test locations nationwide. A Macy's team member tests out Macy's On Call, a new mobile web tool powered by IBM Watson and Satisfi. Macy's On Call allows customers to input questions in natural language about each participating store's unique product assortment, services and facilities and then receive a customized response to the inquiry. Macy's is currently piloting the new tool in 10 store locations across the country.

The tool, which the nation's largest department store chain calls a "mobile companion," can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. It uses natural language and offers feedback in seconds. It's developed by IBM Watson -- the Jeopardy-winning "cognitive computing" service and is designed to keep learning more about the store's customers. That's a key element as Macy's seeks to spur sluggish sales, make being at the store more enjoyable and distinguish itself from online portals and specialty retailers. "We want to improve the shopping experience. We want the customers to shop at Macy's and come back," Serena Potter, Macy's group vice president of digital media strategy told The Associated Press.

Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in -- like where a particular brand is located or what's in stock -- that they would normally ask a sales associate face-to-face. The tool, which the nation's largest department store chain calls a "mobile companion," can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. It uses natural language and offers feedback in seconds. It's developed by IBM Watson -- the Jeopardy-winning "cognitive computing" service and is designed to keep learning more about the store's customers. That's a key element as Macy's seeks to spur sluggish sales, make being at the store more enjoyable and distinguish itself from online portals and specialty retailers.

Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in -- like where a particular brand is located or what's in stock -- that they would normally ask a sales associate face-to-face. The tool, which the nation's largest department store chain calls a "mobile companion," can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. It uses natural language and offers feedback in seconds. It's developed by IBM Watson -- the Jeopardy-winning "cognitive computing" service and is designed to keep learning more about the store's customers. That's a key element as Macy's seeks to spur sluggish sales, make being at the store more enjoyable and distinguish itself from online portals and specialty retailers.

Macy's has revealed it has developed an AI app with IBM's Watson to guide shoppers around its stores. It allows customers to get answers customized to the store they're in like where a particular brand is located or what's in stock - that they would normally ask a sales associate face-to-face. The tool, which the nation's largest department store chain calls a'mobile companion,' can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. Macy's has revealed it has developed an AI app with IBM's Watson to guide shoppers around its stores. It allows customers to get answers customized to the store they're in .

Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in -- like where a particular brand is located or what's in stock -- that they would normally ask a sales associate face-to-face. The tool, which the nation's largest department store chain calls a "mobile companion," can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. It uses natural language and offers feedback in seconds. It's developed by IBM Watson -- the Jeopardy-winning "cognitive computing" service and is designed to keep learning more about the store's customers. That's a key element as Macy's seeks to spur sluggish sales, make being at the store more enjoyable and distinguish itself from online portals and specialty retailers.

Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in -- like where a particular brand is located or what's in stock -- that they would normally ask a sales associate face-to-face. The tool, which the nation's largest department store chain calls a "mobile companion," can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. It uses natural language and offers feedback in seconds. It's developed by IBM Watson -- the Jeopardy-winning "cognitive computing" service and is designed to keep learning more about the store's customers. That's a key element as Macy's seeks to spur sluggish sales, make being at the store more enjoyable and distinguish itself from online portals and specialty retailers.

Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in – like where a particular brand is located or what's in stock – that they would normally ask a sales associate face-to-face. The tool, which the nation's largest department store chain calls a "mobile companion," can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. It uses natural language and offers feedback in seconds. It's developed by IBM Watson – the Jeopardy-winning "cognitive computing" service and is designed to keep learning more about the store's customers. That's a key element as Macy's seeks to spur sluggish sales, make being at the store more enjoyable and distinguish itself from online portals and specialty retailers.

Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in--like where a particular brand is located or what's in stock--that they would normally ask a sales associate face-to-face. The tool, which the nation's largest department store chain calls a "mobile companion," can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. It uses natural language and offers feedback in seconds. It's developed by IBM Watson--the Jeopardy-winning "cognitive computing" service and is designed to keep learning more about the store's customers. That's a key element as Macy's seeks to spur sluggish sales, make being at the store more enjoyable and distinguish itself from online portals and specialty retailers.

Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in -- like where a particular brand is located or what's in stock -- that they would normally ask a sales associate face-to-face. The tool, which the nation's largest department store chain calls a "mobile companion," can be accessed for now through a browser and will accept questions in 10 U.S. locations about products, services and facilities. It uses natural language and offers feedback in seconds. It's developed by IBM Watson -- the Jeopardy-winning "cognitive computing" service and is designed to keep learning more about the store's customers. That's a key element as Macy's seeks to spur sluggish sales, make being at the store more enjoyable and distinguish itself from online portals and specialty retailers.